Privacy Policy
This Privacy Policy describes how Fluxe ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from fluxebody.com, or participate in marketing activities including mobile messaging, giveaways, or events.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us:
Email: info@fluxebody.com
Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
Purpose: To load the Site accurately for you and to perform analytics to optimise our Site.
Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
Disclosed to: Shopify (our e-commerce processor).
Information collected: Web browser version, IP address, time zone, cookie data, pages and products viewed, search terms, and how you interact with the Site.
Order Information
Purpose: To fulfil your order, process payment, arrange shipping, provide invoices and order confirmations, communicate with you, screen for fraud, and send relevant product or service information.
Source: Collected directly from you.
Disclosed to: Shopify (our e-commerce processor).
Information collected: Name, billing address, shipping address, and payment information (including credit card numbers).
Customer Support Information
Purpose: To provide customer support.
Source: Collected directly from you.
Minors
The Site is not intended for individuals under the age of 14. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@fluxebody.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us deliver our services and fulfil our contracts with you. For example:
- We use Shopify to power our online store. You can read more at: https://www.shopify.com/legal/privacy
- We may share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
- We use Google Analytics to understand how customers use the Site. Learn more at: https://www.google.com/intl/en/policies/privacy/
- You can opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout
- We use Shopify Audiences to help show relevant ads on other websites.
You can opt out of targeted advertising at:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Digital Advertising Alliance: https://optout.aboutads.info/
Using Personal Information
We use your Personal Information to provide our services, including: offering products for sale, processing payments, fulfilling and shipping your order, and keeping you informed about new products, services, and offers.
Lawful Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
- Your consent
- The performance of the contract between you and the Site
- Compliance with our legal obligations
- To protect your vital interests
- To perform a task carried out in the public interest
- For our legitimate interests, which do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it. For more information on your right of erasure, see "Your Rights" below.
Automated Decision-Making
Our processor Shopify uses limited automated decision-making to prevent fraud. This includes:
- Temporary blacklisting of IP addresses associated with repeated failed transactions (persists for a few hours).
- Temporary blacklisting of credit cards associated with blacklisted IP addresses (persists for a few days).
Your Rights (GDPR)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request that it be corrected, updated, or erased. Contact us at info@fluxebody.com to exercise these rights.
Your Personal Information will be initially processed in Ireland and may then be transferred to Canada and the United States. For more on GDPR compliance, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR
Your Rights (CCPA)
If you are a California resident, you have the right to access, port, correct, update, or erase your Personal Information. Contact us at info@fluxebody.com to exercise these rights. You may also designate an authorised agent to submit requests on your behalf.
Cookies
A cookie is a small file downloaded to your device when you visit our Site. We use functional, performance, advertising, and social media cookies to improve your experience.
Essential Cookies
| Cookie | Purpose | Duration |
| _ab | Admin access | 2 years |
| _secure_session_id | Storefront navigation | 24 hours |
| _shopify_country | Checkout | Session |
| cart | Shopping cart | 2 weeks |
| checkout | Checkout process | 4 weeks |
| secure_customer_sig | Customer login | 20 years |
Analytics Cookies
| Cookie | Purpose | Duration |
| _landing_page | Track landing pages | 2 weeks |
| _s | Shopify analytics | 30 minutes |
| _shopify_y | Shopify analytics | 1 year |
You can manage cookies through your browser settings. For more information, visit: www.allaboutcookies.org
Do Not Track
Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data collection practices when we detect such a signal.
Text / SMS Marketing
We use your contact information to send text notifications including order updates, abandoned checkout reminders, marketing offers, and transactional messages. Our website uses cookies to track cart activity and determine when to send cart reminder messages via SMS.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The updated version will be posted on this page.
Complaints
To make a complaint, please contact us at info@fluxebody.com. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/
SMS/MMS Mobile Messaging Terms
Fluxe offers a mobile messaging programme subject to these terms. By opting in, you agree to receive automated or pre-recorded marketing messages. Consent is not required to make a purchase.
To opt out at any time, reply STOP to any message. Message frequency varies. Message and data rates may apply. You must be 13 or older to participate.
For questions, contact us at info@fluxebody.com.
Last updated: May 2026